Privacy Policy

Effective Date: October 2, 2025

MailboxHero LLC (“MailboxHero”, “we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the MailboxHero website and services (“Service”). By using our Service, you agree to the practices described here.

1. Information We Collect

We collect personal and business information necessary to provide our services, including:

• Account Information: Name, email, phone number, and mailing address provided during mail center registration or customer onboarding.
• Payment Information: Subscription and transaction data processed securely through Stripe. MailboxHero does not store credit card numbers.
• Uploaded Mail Data: Digital mail images, file metadata, and related mailbox identifiers stored for retrieval by authorized users.
• Communication Data: Support messages, verification requests, and notification preferences.
• Technical Data: Browser type, device identifiers, IP address, and access logs collected automatically for security and analytics.

2. How We Use Information

MailboxHero uses collected data to:

• Provide, maintain, and improve the Service;
• Authenticate users and prevent unauthorized access;
• Process payments, subscriptions, and billing via Stripe;
• Send transactional messages (verifications, receipts, password resets);
• Assist mail centers in managing mailbox operations and customer access;
• Comply with legal and regulatory obligations, including postal and financial laws.

3. Legal Basis for Processing

We process data under one or more of the following lawful bases:

• Your consent (e.g., when opting into notifications or marketing);
• Performance of a contract (to provide the Service you requested);
• Legal obligations (to comply with tax, postal, or data-retention requirements);
• Legitimate interests (to maintain security, prevent fraud, and improve performance).

4. Data Sharing and Disclosure

We do not sell or rent personal information. We may share limited data with:

• Service Providers: Third parties that assist with payment processing (Stripe), email delivery (Brevo), hosting, and analytics.
• Mail Centers and Customers: Data shared within the platform between mail centers and their authorized mailbox users.
• Legal Authorities: When required by law, subpoena, or to protect rights, property, or safety.

5. Data Retention

MailboxHero retains account and transaction information for as long as necessary to fulfill the purposes described in this policy. Uploaded mail images follow each mail center’s configured retention policy (e.g., 30–90 days). When a mail center deletes a mailbox or mail item, files and metadata are permanently removed from storage within a reasonable period.

6. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and measure website performance. You can disable non-essential cookies in your browser settings. For more information, see our Cookie Policy.

7. Security

We employ technical and organizational measures to protect information, including HTTPS encryption, access controls, and regular system monitoring. While we strive to secure your data, no online service is completely risk-free. You are responsible for safeguarding your login credentials.

8. International Transfers

MailboxHero is based in the United States. If you access the Service from outside the U.S., your information may be transferred and processed in the U.S. or other jurisdictions where privacy laws may differ.

9. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your personal data;
• Request correction or deletion of your data;
• Withdraw consent where processing is based on consent;
• Object to processing based on legitimate interests;
• Request data portability to another provider.

To exercise these rights, email us at privacy@mailboxhero.com. We may require verification of your identity before processing your request.

10. Third-Party Links

Our website may contain links to third-party sites not operated by us. We are not responsible for their content or privacy practices. Please review their policies before providing information.

11. Children’s Privacy

MailboxHero is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided information, contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Effective Date.” Your continued use of the Service after such updates constitutes acceptance.

13. Contact Us

For privacy inquiries or complaints, contact us at:

MailboxHero LLC
5379 Lyons Rd Ste 307
Coconut Creek, FL 33073
Email: privacy@mailboxhero.com
Phone: +1 (954) 715-1559

If you are located in the European Union or United Kingdom, you may also lodge a complaint with your local data protection authority.